Returns & Refunds

No Restock Fees

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of fulfillment date of your item. We will issue a full refund to your original payment method.

Refund Policy

  • Returned products must be in new, unused condition.

  • Once your return is received and inspected by Linsell Speed Shop (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

  • You are responsible for all shipping costs associated with getting your order back to Linsell Speed Shop.

  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our suppot team if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!

  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Linsell Speed Shop.

Return Shipping Options

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges

  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!

  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders quickly.

  • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Shipped," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

  • Any merchandise which has been “tested on the track" is considered used and cannot be returned. We encourage you to look at the fit before getting to the track.

  • Any merchandise or parts which shows signs of use (wear, dirt, smell, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

  • Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Linsell Speed Shop.

Apparel and Helmets

  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

You can start a return by visiting our Returns Center. If you have any questions before starting or during a return, please reach out to us at: support@linsellspeedshop.com.

Step 1: Enter the order number and email you used to place the order. If you have an account with us, you can find the details by clicking "Account" at the top of the web page. Once you are within the “Account" area of the website, click on "Orders" and find the order in question and click "View".

Step 2: Select the item(s) you would like to return from your order and be sure to choose the reason for returning each item.

Step 3: Select your return shipping method and follow instructions.

Step 4: Please print your Return Authorization form and include it with each shipment back to Linsell Speed Shop. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Linsell Speed Shop
Attn: Returns
1865 Fleming Ave
Willow Grove, PA 19090

Please retain your return tracking information. Linsell Speed Shop is not responsible for packages lost during return shipment. You will receive a confirmation email from Linsell Speed Shop when your return is processed which will include the full details of refund credited.

Questions / Concerns

If anything is unclear or if your have a special circumstance, send us a message!